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FAQ

WHICH SIZE SHOULD I ORDER? / I CAN'T FIND MY SIZE

We try our best to cater to customers from all over the world. As such the sizes we offer may not be the standard sizes you are used to.

On each of our product pages you will find a "Heel to Toe" measuring scale, this is the best method for determining which size you need to order and we strongly advise you to do this before choosing a size.

If you are still struggling to decide then please contact us using the live chat below or contact us by clicking here.

WHAT ARE BELLUS BOOTS MADE OF?

Our boots are made from a high quality man made composite leather with 4 layers of stitching to resist rot, mildew, and stress. The interior is a man made PU fabric or velvet, depending on which interior lining you choose, and the soles are an injection moulded durable rubber that is bonded to the boot to guarantee your feet will stay dry.

WHEN WILL YOU SHIP MY ORDER?

All orders are subject to a handling period before shipment, usually 1 - 3 business days.

You will then receive notification of shipment with full tracking information. Due to the unique nature of our product range, please allow 10-35 business days to receive your order. Delivery times may vary depending on your country and product location. 

Orders may be cancelled if they have not been processed and shipped. After they have been processed they may not be cancelled.

Please make sure to provide the correct shipping address. Bellus can not be held responsible for items shipped to incorrect addresses provided by the buyer. In such cases, the buyer will be responsible for any additional shipping fees incurred to ship to the correct address.

In some cases, international shipments will require import/customs taxes be paid. These will be the responsibility of the buyer under ALL CIRCUMSTANCES. Bellus will not be held responsible for customs taxes.

WHICH PAYMENT METHODS DO YOU ACCEPT?

We accept payment from credit and debit cards as well as PayPal.

HOW DO I TRACK MY ORDER?

You can track your order once it has been shipped by clicking here.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items will sometimes be sent in separate packages. Please keep this in mind when receiving deliveries. If you have any other questions, please contact us.

RETURNS

Returns will be accepted within 14 days of delivery. To initiate your return please contact us by clicking here to receive your returns number. Any un-authorised returns may result in refunds being delayed.

If your item is received damaged we require you to first send us a picture showing the damage and upon inspection we will tell you whether it fits our criteria for replacement. Buyer pays shipping.

All items must be in an unused re-saleable condition and in their original packaging. We reserve the right to reject any return that does not fit this criteria.

Please include the returns number we provide so that the refund can be properly processed. If you don't include the returns number then we can't guarantee your refund can be processed.

Buyer is responsible for paying return shipping costs. We recommend using a traceable shipping service to ensure your return is delivered.